Frequently Asked Questions
Everything you need to know about our premium Merino wool gear.
What makes Ridge Merino wool different from traditional wool?
Our Merino wool is sourced from sustainably raised sheep and features ultra-fine fibers that are soft against the skin, moisture-wicking, and naturally odor-resistant, unlike traditional itchy wool.
How should I care for my Merino wool garments?
To extend the life of your gear, we recommend machine washing on a cold, gentle cycle with wool-specific detergent. Always air dry flat; do not tumble dry as it may cause shrinkage.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund may be subject to a small shipping fee.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
Are your products covered by a warranty?
We stand behind the quality of our products. Ridge Merino offers a one-year warranty against manufacturing defects in materials and workmanship from the date of purchase.
How do I know which size to order?
Each product page includes a detailed size chart. Our gear is generally designed with an athletic fit; if you prefer a looser feel, we recommend sizing up.