Returns & Exchanges
At Ridge Merino, we want you to be completely satisfied with your purchase. If your gear isn't the perfect fit, you can return or exchange any unwashed and unworn items within 30 days of purchase.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid shipping label and packing slip, which will be sent directly to your email address.
Package Your Items
Securely pack the items in their original packaging, include the packing slip, and affix the prepaid shipping label to the outside of the box.
Drop Off and Track
Drop your package off at any authorized shipping location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing